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Shipping & Returns

How soon will my order ship?

Your order will ship within 3-7 business days of being placed via USPS. We work to fulfill all of our orders as quickly as possible, but please allow a few days for processing. Cost of shipping will vary depending on product type and shipping location.

If you have any questions please email hello@themuttshoppe.com.

 

Do you ship internationally?

Unfortunately at this time we are only shipping within the United States, but we hope to expand internationally in the future.

 

Do I have the option of doing an exchange instead of a return?

We are currently unable to process exchanges at this time. If you would like to exchange a product, please return the original item(s) for a refund and place a new order.

 

What if I receive a damaged item?

Please contact us immediately and we will do our best to help you! All damages must be reported within 48 hours upon receipt of your order.

 

What is The Mutt Shoppe's return policy?

We accept products in their original condition within 30 days of their arrival date.

To return an item, please email hello@themuttshoppe.com and include your order number, items, and reason for return and we will provide further instructions. Once the product(s) is received and inspected, we will refund the full amount minus shipping charges.

To exchange a product, please return your original item for a full refund and purchase the new one separately.